enghouse 192

Profile:

Established in 1994, Enghouse Interactive (formerly Zeacom) is implemented in over 4,000 sites using their Multimedia Contact Center and Business Process Automation solutions. Every day, Enghouse solutions work to improve the customer experience, increase productivity and understand their customer interaction workflows better.

Enghouse's suite of solutions integrate with Avaya, Cisco and Microsoft Lync.

Some of their product solutions include:

  • Communications Portal - Faster deployment of IP-based communcation - IVR, outbound dialing, speech-enabled self-service systems, SMS, email, voicemail, contact center solutions and unified communications solutions
  • Quality Management Suite - Gain insight into business processes - Interaction recording and monitoring, speech analytics, call scoring and coaching for contact centers, desktop recording and live monitoring